Support

Questions,
answered

Everything you need to know before your next piece.

Orders are usually shipped within 2–4 business days. Once dispatched, delivery typically takes 3–7 business days depending on your location. You'll receive a tracking link via email or WhatsApp.

We use Razorpay as our secure payment gateway. You can pay using UPI, credit or debit cards, net banking, or popular wallets — whatever's easiest for you.

You can modify or cancel your order within 24 hours of placing it by reaching out to our support team. Once your order has been processed or shipped, we won't be able to make changes.

We don't offer returns or exchanges for hygiene reasons. However, if you receive a defective or damaged product, we'll absolutely make it right — share a clear unboxing video and our team will arrange a replacement.

You can reach us anytime at hello@thebornjewels.com or WhatsApp us at +91 9311973421. We're always happy to help.

Still have questions? Write to us at hello@thebornjewels.com or message us on WhatsApp.

More Customer Questions

Is The Born Jewels jewellery anti-tarnish?

Yes. The Born Jewels designs affordable premium jewellery for everyday wear with anti-tarnish-friendly care and storage guidance.

Can I wear anti-tarnish jewellery daily?

Yes, you can wear it daily. Keep it away from harsh chemicals, wipe it after use, and store it dry to help preserve the finish.

Is this jewellery waterproof?

Many pieces are made for real everyday routines, but we still recommend avoiding long water exposure, perfumes, and lotions for best life.

Is The Born Jewels good for gifting?

Yes. The brand is gifting-friendly, with aesthetic packaging, affordable premium pieces, and custom jewellery hamper options.

How long does delivery take in India?

Orders usually ship within 2 to 4 business days. Delivery typically takes 3 to 7 business days after dispatch, depending on location.

Do you offer jewellery gift hampers?

Yes. You can build custom jewellery hampers or choose ready-made gift hampers with jewellery, add-ons, packaging, and notes.

Can I customize a gift hamper?

Yes. You can choose the recipient, occasion, budget, jewellery pieces, and add-ons to make the hamper feel personal.

Are jewellery hampers good for birthdays?

Yes. They work well for birthdays, anniversaries, best friend gifts, sister gifts, girlfriend gifts, and just-because surprises.